Our client is an international operating company which is the initiator of a purpose-built cloud and software platform that meets the best practices of thousands of waste and recycling companies worldwide. The platform leverages global market trends and vehicle fleet automation, providing end-to-end standardization and optimization of all operations. This platform enables waste and recycling companies to make smarter, smoother and more digital operations. Business Process Analyst (m/f) English and Swedish, Stockholm Your Responsibilities: The Business Process Analyst will work as part of the Nordic Delivery team to scope and deliver solutions to our existing and future customer base for all the client's software products which includes, mobile computing and communication software, back office software solutions and hosted environments. The Business Process Analyst will be a product expert capable of leading the customer to leverage the best business practices in the industry. Work as part of a project team Review and edit requirements, specifications, business processes and recommendations related to proposed solutions at customer sites Contribute to testing efforts to ensure issues are identified, tracked, reported on and resolved in a timely manner Lead client meetings as a subject matter expert, explaining product features and processes Actively participate in resolution of issues, internally as well as with clients and other vendors Ensure that the best practices presented during training conform to the clients’ business procedures and policies Create customer and/or product specific training job aids + documentation The successful candidate may be asked to undertake other duties outside of this description as assigned. Required skills and experience: Degree in computer science, Information Systems, Business Studies or equivalent Experience in delivering projects using SQL Server and MS technologies in general 3 years + Experience in a similar role Business Process Mapping Customer Training on product features and processes Excellent communication skills (both written and verbal), especially with regards to providing information to clients Fluent Swedish and/or Norwegian/Danish Fluent in English Customer facing experience A good knowledge of software engineering principles Practical experience in relation to databases, Microsoft SQL server, managing hosted solution, web services Solid understanding of UML Excellent communication skills + Analytical and Problem Solving skills Strong knowledge of financial and billing applications Experience in the Waste Management and/ or Logistics sector would be a distinct advantage. Management and/ or Logistics sector would be a distinct advantage. Benefits: Our client offers a nice total package including a competative salary, permanent contract, 30 holidays and the change to work in a fantastic industry with innovative projects.